All purchases are non-refundable and cannot be put on hold or transferred, this includes all passes, packages, memberships, workshops, gift certificates and merchandise.
Class packages 5, 10, 20, 30 are valid for 12 months from the date of purchase. Unlimited Passes and Memberships start on date of first use.
Easy Pay Memberships start on the date of signing contract. Registered Classes & Workshops: All workshops and registered programs are non-refundable. If you cancel 24 hours or less or do not show up, there is no credit and no refund. No exceptions. If you cancel your reservation there is a 15% cancellation fee and the remainder will be available for credit on your account with us that can be used towards any of our products or services.
Merchandise: Can be exchanged within 14 Days of purchase date. Purchases between December 1 and December 24 are able to be exchanged by January 15.
Terms & Conditions
All prices are in Canadian dollars (CDN) and do not include GST unless stated.
Students & Seniors must provide a valid student ID.
Monthly and yearly yoga passes expire according to type of pass and date of purchase
5, 10, 20 or any other class card expire 12 months from the date of purchase.
All yoga services from Yogadown must be preceded by the applicant acknowledging, by way of completing a Liability Release form, that he/she has no physical limitations preventing him/her from participation.
All applicants under 18 years of age must have written consent from a parent or guardian.
The applicant agrees to abide by the rules and regulations of the studio.
All applicants release Yogadown, its owners, directors, managers and all employees of all liability regarding; 1) any loss or damage to personal property, and 2) any injury to self or child.
Yogadown reserves the right to revise the terms and conditions and prices at our discretion by updating this website. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
All packages are:
Non transferable. Non extendable & Non freezable.
No refunds on any purchases. This includes drop-ins, class packages, memberships, workshops, gift certificates and merchandise purchases.
Retail sales are exchange only within 14 days of purchase with receipt unless purchases between December 1 and December 24. These items can be exchanged up until January 15th in the new year from date of purchase.
Memberships cannot be suspended for any period of time.
Drop in Classes
Arrive at least 10 min early prior to the commencement of class. if you do not, you spot may be given away without a refund.
If you cannot come the class that you registered for, you must cancel online 30 min before class start time. If you fail to cancel before 30 minutes and do not arrive, your pass will be deducted as follows: one class for 5, 10, 20 class passes. Unlimited pass holders do not get more time on their pass.
Credits will not be issued for missed classes.
We do not accept email or phone in reservations for drop in yoga classes.
Registered Classes & Workshops
All workshops and registered programs are non-refundable.
If you cancel 24 hours or less or do not show up, there is no credit and no refund. No exceptions.
If you cancel your reservation at any time there is a 15% cancellation fee and the remainder will be available for credit on your account with us that can be used towards any of our products or services.
Private Class Cancellation policy If less then 24 hours notice is given to cancel or re-book you will be charged in full for the session. A 9:30am appointment Monday requires a call to cancel or change the appointment before 9:30am on Sunday. The reason is so we have enough time to contact those on the cancellation list to fill the time slot.
We understand unexpected emergencies happen and 24 hour notice isn’t always possible if this is the case contact Jerusha as soon as you know you are unable to make your scheduled appointment. We extend the same courtesy by providing at least 24 hours notice if we need to make any changes to your scheduled appointment time.
Yoga Camps Cancellation & Refund Policy:
Your fees are non-refundable.
Credits will not be issued for missed classes.
If you do not arrive, or cancel less than 14 Days from the event, there will be no credit given for the fees paid.
If your cancel your reservation 14 or more days from the event's commencement: 25% of payment is charged for late cancel and admin fees. The balance of your payment will be available as a credit on your account.
If you have any questions or concerns please contact us
Yogadown Po Box 1409 40 E Elizabeth Street Okotoks, Alberta T1S 1B4